Refund Policy

1. Who we are

Will's Masterclass ("we", "us", "our") is a trading name of [YOUR FULL LEGAL NAME], a sole trader. We operate the course sold at https://willsmasterclass.com.

You can contact us at will@peakforgemarketing.com.

2. Immediate access and your cancellation right

Our course is digital content delivered to you immediately on purchase.

At checkout you are asked to confirm that:

• you want to begin accessing the course straight away; and
• you understand that once access begins, you lose your statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

By ticking that box and completing your purchase, you give that consent and acknowledgement.

If you have not yet accessed any part of the course, you may cancel within 14 days of purchase for a full refund. Email will@peakforgemarketing.com and we will refund you within 14 days.

3. Our goodwill refund window

Even after you have started the course, we offer refunds on the following basis:

• Under 2 hours of recorded usage: you may request a full refund within 14 days of purchase.
• 2 hours or more of recorded usage: you are not eligible for a refund.
• More than 14 days after purchase: you are not eligible for a refund, regardless of usage.

"Recorded usage" means the total time your account has spent with course lessons, videos or materials open, as logged by our course platform. Our platform logs are the record used to determine eligibility. If you believe your logged usage is wrong, tell us and we will review it with you.

Downloading, copying or screen-recording course materials also ends your refund eligibility, regardless of recorded usage.

4. Faulty or misdescribed content

Your rights under the Consumer Rights Act 2015 are not affected by anything in this policy. If the course is faulty, not as described, or not delivered with reasonable care and skill, you are entitled to a repair, replacement, or a price reduction — including where your usage exceeds 2 hours or where more than 14 days have passed. Contact us at will@peakforgemarketing.com and describe the problem.

5. How to request a refund

Email will@peakforgemarketing.com from the address you purchased with, including your order number and the reason for the request. We aim to respond within 3 working days.

6. How refunds are paid

Approved refunds are issued through Wix Payments to your original payment method within 14 days of us accepting the request. Your bank or card issuer may take a few additional days to show the funds. We cannot refund to a different card or account.

7. Access after refund

Once a refund is issued, your access to the course is revoked. You must delete any downloaded materials. Continuing to use course materials after a refund is a breach of our terms.

8. Chargebacks

If you raise a chargeback with your bank instead of contacting us, we will supply Wix Payments and your bank with our usage logs and this policy as evidence. Please contact us first — it is faster.